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StormPredator Sales Policy
 

 

Payment Options

All orders for StormPredator are filled via our online Weather Store, www.WeatherShop.com  We are a secure e-commerce site, but know some of you may have concerns about transacting via the Internet; therefore we offer several methods of payment options - all of which ensure absolute security. By offering our customers a choice of ordering processes our goal is to ensure that you are comfortable doing business with us on the Internet.

You can pay on-line by credit/charge card. Our online store, WeatherShop accepts Visa, MasterCard, American Express and Discover, personal or company check (must clear first, 2 weeks typical) or money order. WeatherShop's on-line transaction system is built using encrypted email -which is used for creating a secure transaction environment for commerce on the Internet, and is secured by Versign. If your browser and local network support the use of encrypted secure data transmissions, our secure order emailer locks all information (i.e.: your credit card number) passed from you to WeatherShop in an encrypted envelope, making it extremely difficult to be intercepted by an unauthorized party.

You can place your order on-line and choose either the phone or fax option if you do not feel comfortable putting your credit card number on-line.

If you choose to PHONE in your credit card the Order Hotline can be reached at 1-800-949-8434; if you choose to FAX in your credit card send to: 530-899-3333, attn: Customer Service Order Department. You must include your name as it appears on the card, order number, telephone number, credit card number and the card's expiration date.

WeatherShop wants to make your shopping experience as easy and safe as possible. Please contact info@WeatherShop.com with any additional questions or concerns you may have.

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Shipping/Delivery



Most of our merchandise is shipped via US Mail or FedEx Ground. Faster service is available for a surcharge. Please allow one business day for order processing and at least 2 business days for shipment of in-stock items; additional delivery time may be necessary for custom or special orders or items out of stock. If an item is not available for immediate shipping, you will be notified by e-mail with the estimated ship date. To give you the largest selection and fastest delivery possible, WeatherShop merchandise may be shipped to you directly from the manufacturer, so don't be surprised if your shipment arrives in a box that is not marked from "WeatherShop"!

There is also an additional charge for delivery to Alaska, Hawaii, and Puerto Rico.

Any special offer of free shipping offer DOES NOT extend to shipments outside the US. For these and other non-applicable shipments, please contact us by phone (800-949-8434 or 530-899-8434) or email (info@weathershop.com) for shipping rates.

The following approximate shipping charges are for orders that are shipped by a method other than FedEx Ground within the United States:

Shipping Method Shipping and Handling
FedEx 2 Day $7 - $12
FedEx Overnight $12 - $20

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International Shipping

International orders will be shipped via United States Postal Service or Federal Express International. Shipping method is determined by merchandise to be shipped. When possible, customer's preference will be taken into consideration. You are responsible for any additional duty, tax and VAT charges. Transit time will vary with destination.  Please note International shipments are ineligible for return under any circumstances.

Please contact the WeatherShop for shipping rates (email: info@weathershop.com or phone 530-899-8434).

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California Sales Tax

WeatherShop is required to collect sales tax on shipments to California addresses.  Hey, we're only following the rules!  California sales tax of 7% will be collected on the merchandise subtotal. This amount will be added to your merchandise total and reflected on your credit card charge.

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Returns

We will accept merchandise (other than software) for return within 30 days. After 30 days, all returns which comply with our standard return requirements will receive store credit only. There are very important things you must do should you decide to return merchandise to WeatherShop. Please read carefully and take the time to ensure that you have followed the instructions to avoid any delay in processing your return or exchange. Please note the particulars of the Electronics Return Policy.

Damaged Goods

Our Shipping Team makes every effort to prevent shipping damage, however on rare occasions, stuff happens. So, for your protection, please do not sign for merchandise until you inspect for damage, and keep the original shipping carton. If there appears to be shipping damage, you need to do the following:

  • Quickly contact your local USPS, UPS, or Fed Ex office for a Damage Inspection report.
  • Request that UPS or FedEx return the merchandise to the address listed on the package.
  • Do NOT return the merchandise yourself as this may delay your reorder or credit.
  • As always, please feel free to e-mail us or call 530-899-8434 with any further questions.

One very important note: Vendor and manufacturer policies for handling defective merchandise supercede WeatherShop policy.

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Merchandise is not what you expected?

All merchandise for return requires a Return Authorization code from WeatherShop and must be returned prepaid in the original packaging in resale condition. You must return the package whereby a signature is required upon receipt. E-mail info@WeatherShop.com for a Return Authorization Code, which must be clearly displayed on each returned box. Please keep in mind, shipping and handling charges are not refundable.

In some cases there may be a restocking fee on certain items.

WeatherShop is not responsible for shipping charges on returns. It is recommended that you insure the package, and ship requiring a signature upon receipt. Additionally, we strongly suggest that you follow-up with our customer service department 2-3 weeks after returns are shipped to ensure that your package has been received. If the merchandise is not returned in the original packaging and in resale condition, we will not accept the goods and they will be returned to you without issuing any credit. Please allow two billing cycles for the credit to appear on your credit card statement.

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Exchanging a gift

Just what was Aunt Gertie thinking when she picked out the fuzzy bunny slippers? If you are the recipient of a gift purchased from WeatherShop, and you choose to return it, we will be happy to issue you a store credit for the purchase price of the merchandise only. E-mail info@WeatherShop.com for a Return Authorization Code, which must be clearly displayed on each returned box. Please keep in mind, shipping and handling charges are your responsibility. Important: If the merchandise is not returned in the original packaging and in resale condition, we will not accept the goods and they will be returned to you without issuing any credit.

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Electronics and Software Returns

Software, downloads, CD ROMS, and special order items are not returnable under any circumstances.

WeatherShop offers an excellent selection of high quality weather products at great prices. Throughout the Web, sales in this merchandise category are subject to a higher incidence of fraud. Therefore, in order to ensure that we can offer our customers the best values in electronics, WeatherShop has created a stricter policy for electronics returns. If the merchandise is not returned in the original packaging and in resale condition, we will not accept the goods and they will be returned to you without issuing any credit.

Electronics products must be returned in their original packaging materials and must include all manuals, accessories and parts. Serial numbers on all units must match serial numbers on packaging. Electronics returns not meeting these requirements will be subject to a restocking fee, as follows:
 

Complete Weather Station kits: 25% handling, plus replacement cost of any missing items
Weather Instruments: 15% handling, plus replacement cost of any missing items
Weather software: not returnable under any circumstances
Computers, special order items, hardware and software combinations not returnable under any circumstances

 


For anything not included above, please e-mail info@WeatherShop.com or call us at 530-899-8434 with your request.

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