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Our Support Policy
We provide online help, FAQs,
and other resources to help you use SP to its full capacity.
SP has been widely tested, and will work on most PC systems
that have an Internet connection.
However, invariably, as with any software,
problems can arise. We will do our best to support and
provide solutions to problems by email, but we do not offer
telephone support (except to users of SP professional, or
those purchasing a site license to SP).
If you encounter a bug that is repeatable, or
have an idea to improve the program we'd like to know!
Please use our "submit a support request" link
below. Please be sure to document as much as you can,
including the Operating System version, what hardware, CPU,
memory, and video card is in your PC.
What we will support via email:
- Bugs
- Error messages
- Installation failures
- Other issues that cause SP to fail or to interfere with
other programs
What we WON'T support:
- Issues with connecting to your Internet connection/ISP,
ESPECIALLY WITH America Online Users and Compuserve Users
(Which we don't consider fully standards compliant
Internet Service Providers)
- Issues with fixing or repairing your PC
Current National
NEXRAD RADAR
(click for large image)
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| StormPredator Tech Support
IMPORTANT NOTE 1/4/2012
If you are getting a screen
that says in red "radar image temporarily
unavailable" please note that NWS/NOAA has made
a change to the source image websites, and this
requires you to make a simple change in your
StormPredator settings to get the correct
images.
1. Run StormPredator
2. Click on the "Locations" button
3. Change the "Current Server" dropdown selector
box in the lower right hand corner so that it
displays as shown below:
4. Click "OK" and exit and
restart StormPredator.
Current Release Version is: 3.6 dated
1/17/2011
VISIT OUR SUPPORT
FORUM (offline for
maintenance)
Check the Software Status: See
our list of releases, bug fixes and known issues with SP
Participate in our Support Forum - Interact
with other SP Users here
We now have a page for GPS
tracking information
Submit a support
question below
StormPredator relies on radar
imagery from the National Weather Service NEXRAD
network.
If you are encountering late
or missing radar images, or cannot contact the radar
site, it may be that the NWS radar location is delayed
offline- check status map below.
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EXCLUSIVE ! OUR
LIVE NATIONAL NEXRAD RADAR NETWORK STATUS MAP-
shows the status of every radar location in the USA, will
show you why some radars may be behind schedule in
updating images. Status map is updated every 3 minutes.
Click
for The OLD VERSION of the NWS National NEXRAD Status
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Frequently Asked Questions (FAQ's)
Wondering about something? Chances are the problem has
been addressed before.
See our
Frequently Asked Questions (FAQ's) to see
if your question is answered there.
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Storm Predator System
Requirements:
Recommended:
2.0 GHz or faster Pentium 4 processor or equivalent
1024 MB RAM (2GB or more is better)
DirectX 9.0b compatible video card
Monitor capable of displaying 1024x768 with 24/32bits of
color
Broadband Internet connection
Windows, 2000, XP Pro or Home, or Windows Media Center
Edition
---
Windows Vista is now fully supported
Windows 7 has been tested and is fully
supported
New Features in Version 3.4 released 10/26/09:
-- Now fully supports Windows 7,
with major improvements for Vista support also. SP now
installs and works well on either operating system
-- Support for Animated GIF files
have been added to the Automatic Web
Publishing feature
-- The installer preserves configuration
settings.
The installer attempts to read any existing
configuration file and preserve the settings.
In most cases the user no longer needs to enter the
serial number, user name, and email during the
installation.
Settings made in the program that have been saved in
the configuration file are merged with the updated
configuration file.
In addition, the installer correctly sets
user permissions on the data storage folders.
-- The text of email alerts is customizable.
The email body text is free-form and may consist of up
to 65536 (64 Kb) characters.
When the user presses the Change button in the Email
Options dialog, the program begins editing a template
file.
That template (named <program_data_storage_folder>\data\database\email_
template.txt) may optionally contain any of the
following tags that will be replaced with values from
the program when email is sent:
$TIME -- the current time
$DATE -- the current date
$ID -- the radar site METAR identifier
$CITY -- the radar site primary city
$STATE -- the radar site state abbreviation
$VCP -- the current Volume Coverage Pattern (VCP) that
the site is operating in
$THRESH -- the precipitation threshold setting in dbZ
designation
$VIPTHRESH -- the threshold setting in VIP designation
$DBMAX -- the maximum detected precipitation level in
dbZ designation
$VIPMAX -- the maximum detected precipitation level in
VIP designation
$SENS -- the current threshold sensitivity setting
$PROD -- the currently selected radar product
$DESC -- a text description of the maximum detected
precipitation level
When an alert occurs or the Test button is pressed in
the Email Options dialog, the template file is read and
any replacements are made, and the result is stored in
<program_data_storage_folder>\data\database\email_
body.txt and that file is used as the email text.
The inclusion of images is not affected by this
operation.
The text of pager/mobile device messages is not affected
by this change, that text is currently not customizable.
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