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Our Support Policy
We provide online
help,
FAQs, and other resources to help you use SP to its
full capacity. SP has been widely tested, and will work
on most PC systems that have an Internet connection.
However, invariably,
as with any software, problems can arise. We will do our
best to support and provide solutions to problems by
email, but we do not offer telephone support (except to
users of SP professional, or those purchasing a site
license to SP).
If you encounter a bug
that is repeatable, or have an idea to improve the
program we'd like to know! Please use our "submit a
support request" link below. Please be sure to document
as much as you can, including the Operating System
version, what hardware, CPU, memory, and video card is
in your PC.
What we will
support via email:
What we WON'T
support:
Current National
NEXRAD RADAR
(click for large image)
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StormPredator Tech Support
Current Release Version is: 3.25 dated 04/14/2008
VISIT OUR
SUPPORT FORUM
7/5/06 Version 2.x of StormPredator is at end of life due
to National Weather Service pulling support for older
style radar imagery. See details
here.
Registered users
of 2.x could purchase an upgrade from June 1, 2006 to
November 1, 2007 (you'll need a new serial number to
install version 3) Upgrade pricing is no longer available.
Check the Software Status:
See our list of release, bug fixes
and known issues with SP
Participate in our Support Forum -
Interact with other SP Users here
Submit a support
question below
StormPredator relies on radar
imagery from the National Weather Service NEXRAD
network.
If you are encountering
late or missing radar images, or cannot contact the
radar site, it may be that the NWS radar location is
delayed offline- check status map below.
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NEW AND EXCLUSIVE !
OUR LIVE NATIONAL
NEXRAD RADAR NETWORK STATUS MAP-
shows the status of every radar location in the
USA, will show you why some radars may be behind
schedule in updating images. Status map is
updated every 3 minutes.
Click for The OLD VERSION of the NWS National NEXRAD Status
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Frequently Asked Questions (FAQ's)
Wondering about something? Chances are the problem
has been addressed before.
See
our Frequently Asked Questions (FAQ's)
to see if your question is answered there.
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Storm Predator
System Requirements:
Minimum:
1.0 GHz processor ("may" run on
systems as slow as 600 Mhz)
256 Mb RAM
DirectX 9.0b compatible video card
Monitor capable of displaying 800x600x24
Internet connection
Windows 2000 (Win95,98,ME are no longer supported)
Windows Vista not currently
supported: "may" work, but we can not
provide support for Vista at this time
Recommended:
2.0 GHz or faster processor
512 Mb RAM
DirectX 9.0b compatible video card
Monitor capable of displaying 1024x768x24
Broadband Internet connection
Windows XP Pro or Home, or Windows Media Center
Edition
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Submit a Support Request
or Ask a Question
In the box below, please
describe your problem in detail.
For
upgrade eligibility, Give your full name, email
address, date of purchase, serial number.
You can also copy/paste the original sales
receipt you got via email to help us identify
your purchase.
Please be sure to document as much as you can,
including the problem itself, your Operating
System version, what hardware, CPU, memory, and
what type of video card is in your PC and what
screen resolution you are running.
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