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NEWS! - OUR SUPPORT FORUM IS NOW ONLINE
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Our Support Policy

We provide online help, FAQs, and other resources to help you use SP to its full capacity. SP has been widely tested, and will work on most PC systems that have an Internet connection.

However, invariably, as with any software, problems can arise. We will do our best to support and provide solutions to problems by email, but we do not offer telephone support (except to users of SP professional, or those purchasing a site license to SP).

If you encounter a bug that is repeatable, or have an idea to improve the program we'd like to know! Please use our "submit a support request" link below. Please be sure to document as much as you can, including the Operating System version, what hardware, CPU, memory, and video card is in your PC.

What we will support via email:

  • Bugs
  • Error messages
  • Installation failures
  • Other issues that cause SP to fail or to interfere with other programs

What we WON'T support:

  • Issues with connecting to your Internet connection/ISP, ESPECIALLY WITH America Online Users and Compuserve Users (Which we don't consider fully standards compliant Internet Service Providers)
  • Issues with fixing or repairing your PC

Click for current USA Doppler Image
Current National
NEXRAD RADAR
(click for large image)

Would you like LIVE WEATHER content on your website? See:

www.intelliweather.com

for details

 


 
StormPredator Tech Support

IMPORTANT NOTE 1/4/2012

If you are getting a screen that says in red "radar image temporarily unavailable" please note that NWS/NOAA has made a change to the source image websites, and this requires you to make a simple change in your StormPredator settings to get the correct images.
 

1. Run StormPredator
2. Click on the "Locations" button
3. Change the "Current Server" dropdown selector box in the lower right hand corner so that it displays as shown below:

4. Click "OK" and exit and restart StormPredator.



Current Release Version is: 3.6 dated 1/17/2011

VISIT OUR SUPPORT FORUM (offline for maintenance)

Check the Software Status: See our list of releases, bug fixes and known issues with SP

Participate in our Support Forum - Interact with other SP Users here

We now have a page for GPS tracking information

Submit a support question below


StormPredator relies on radar imagery from the National Weather Service NEXRAD network.

If you are encountering late or missing radar images, or cannot contact the radar site, it may be that the NWS radar location is delayed offline- check status map below.
 
EXCLUSIVE ! OUR LIVE NATIONAL NEXRAD RADAR NETWORK STATUS MAP-
shows the status of every radar location in the USA, will show you why some radars may be behind schedule in updating images. Status map is updated every 3 minutes.
 


Click for The OLD VERSION of the NWS National NEXRAD Status

 

 



Frequently Asked Questions (FAQ's)

Wondering about something? Chances are the problem has been addressed before.
See our Frequently Asked Questions (FAQ's) to see if your question is answered there.
 

Storm Predator System Requirements:

Recommended:
2.0 GHz or faster Pentium 4 processor or equivalent
1024 MB RAM (2GB or more is better)
DirectX 9.0b compatible video card
Monitor capable of displaying 1024x768 with 24/32bits of color
Broadband Internet connection
Windows, 2000, XP Pro or Home, or Windows Media Center Edition
---

Windows Vista is now fully supported
Windows 7 has been tested and is fully supported

New Features in Version 3.4 released 10/26/09:

-- Now fully supports Windows 7, with major improvements for Vista support also. SP now installs and works well on either operating system

-- Support for Animated GIF files have been added to the Automatic Web Publishing feature

-- The installer preserves configuration settings.

The installer attempts to read any existing configuration file and preserve the settings.
In most cases the user no longer needs to enter the serial number, user name, and email during the installation.
Settings made in the program that have been saved in the configuration file are merged with the updated configuration file.

In addition, the installer correctly sets user permissions on the data storage folders.


-- The text of email alerts is customizable.

The email body text is free-form and may consist of up to 65536 (64 Kb) characters.
When the user presses the Change button in the Email Options dialog, the program begins editing a template file.
That template (named <program_data_storage_folder>\data\database\email_ template.txt) may optionally contain any of the following tags that will be replaced with values from the program when email is sent:

$TIME -- the current time
$DATE -- the current date
$ID -- the radar site METAR identifier
$CITY -- the radar site primary city
$STATE -- the radar site state abbreviation
$VCP -- the current Volume Coverage Pattern (VCP) that the site is operating in
$THRESH -- the precipitation threshold setting in dbZ designation
$VIPTHRESH -- the threshold setting in VIP designation
$DBMAX -- the maximum detected precipitation level in dbZ designation
$VIPMAX -- the maximum detected precipitation level in VIP designation
$SENS -- the current threshold sensitivity setting
$PROD -- the currently selected radar product
$DESC -- a text description of the maximum detected precipitation level

When an alert occurs or the Test button is pressed in the Email Options dialog, the template file is read and any replacements are made, and the result is stored in <program_data_storage_folder>\data\database\email_ body.txt and that file is used as the email text.

The inclusion of images is not affected by this operation.
The text of pager/mobile device messages is not affected by this change, that text is currently not customizable.